Last updated: August 21, 2025
Seller: Picasso Poland Sp. z o.o. (trading as Indian House)
Address: Al. Krakowska 37, 05-090 Janki, Poland
Email: office@indianhouse.pl
Phone: +48 579 292 551
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
Orders placed after 15:00 (3 PM CET) will be processed the next business day.
You will receive a confirmation email when your order is accepted, and a shipping notification with tracking details once dispatched.
Domestic (Poland): 1–3 business days
EU countries: 3–7 business days (depending on location)
Outside EU: delivery times vary, and customs duties may apply.
Shipping charges for your order will be calculated and displayed at checkout.
We ship orders via trusted logistics providers such as DPD, InPost, DHL, UPS, and Poczta Polska. Carrier availability may vary depending on destination and order size.
We currently deliver to Poland and EU countries.
If your country is not listed at checkout, please contact us at office@indianhouse.pl for assistance.
Perishable items (such as dairy, frozen, or fresh products) are available only for delivery within Poland to ensure safe and timely arrival.
Non-perishable products (spices, snacks, teas, packaged goods) can be shipped across the EU.
Customers are responsible for ensuring that items ordered comply with local import laws and restrictions.
For orders shipped outside Poland, you may be responsible for customs duties, VAT, and import taxes. Indian House is not responsible for delays or costs incurred due to customs processing.
Delays: We are not responsible for shipping delays caused by carriers, weather conditions, or customs inspections.
Incorrect Address: Please double-check your delivery address. We are not liable for orders delayed or returned due to incorrect or incomplete addresses.
Missed Delivery: If a package is returned due to non-collection, we may reship after receiving payment for new shipping costs, or refund the order value minus original shipping fees (if products are eligible for return).
Once your order has shipped, you will receive a tracking number by email. Tracking may take up to 24 hours to activate.
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery at office@indianhouse.pl with:
Order number
Photos of packaging and product(s)
Description of the issue
We will work quickly to resolve the problem by issuing a replacement, refund, or credit.
For details on returns and refunds, please review our Return & Refund Policy.
For any shipping-related questions, please contact us:
Picasso Poland Sp. z o.o. (Indian House)
📍 Al. Krakowska 37, 05-090 Janki, Poland
📧 office@indianhouse.pl
📞 +48 579 292 551
Indian cuisine is our specialty. Filled with intense colors, the aromas of spicy seasonings, and a delicate spiciness, it has the power to enchant you...